FAQs

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Unconditional Guarantee

We want every customer to be completely satisfied with their purchase from Tonner and TonnerDirect.com. If you would like to return an item, you may do so within 30-days of receipt of that purchase for full replacement, credit or refund. It’s that easy. Shipping and handling charges are non-refundable. Please allow a minimum of three business days for your return to be processed. We do not accept returns C.O.D. Please call our Customer Service center at 1-800-794-2107 (International calls: 972-403-1810) for a Return Authorization # prior to returning the product. All returns should be sent to:

TONNERdirect
Attn: Returns Dept.
252 Welsh Pool Road
Exton, PA 19341

Ordering Information

When you shop with Tonner and TonnerDirect, you pick the method that works best for you.

Phone – Order by phone by calling 1-800-794-2107, Monday – Friday, 8:30 a.m. to 5:00 p.m. EST

Fax – Fax your completed order to us at 1-845-339-1259.

Mail – Mail your completed order to us at:

Tonner
PO Box 4410
Kingston, NY 12402
Attn: Customer Service

Online – Place your order on-line 24 hrs/day, 7 days/week at
www.tonnerdirect.com  

Payment

We accept MasterCard, Visa, and American Express. You must be at least 18 years old to order. Personal checks and money orders should be made out to Tonner Company Store. Please allow 10 days for personal checks to be processed. Please do not send cash.

General Information

Actual products may not be exactly as shown. We reserve the right to make improvements or slight alterations. We also reserve the right to limit quantities. Special offers and discounts cannot be applied towards previously purchased merchandise. For more information, please call our Customer Service Center at 1-800-794-2107 or e-mail us at: info@tonnerdirect.com

Questions?

If you have any other questions or concerns, please e-mail us at: info@tonnerdirect.com, call us at 1-800-794-2107, or write to us at:

Tonner
c/o Customer Service
PO Box 4410
Kingston, NY 12402

Shipping

Please allow two business days for your order to be processed. We ship most packages via UPS ground so you are assured of fast, reliable service. Depending upon your location, you should receive your purchase within 3 to 7 business days. Two-day UPS service is available for an additional charge. For rush or overnight shipping, please contact our Customer Service department at: info@tonnerdirect.com.

Standard Shipping Rates

International Orders, Shipping and Handling Rates

Please note that some licensed product have limited distribution.   

We ship all international orders via USPS Global Express.

Shipping charges are based on the number of items in your cart and the destination for your shipment. Please note that any additional customs or duty fees encountered are the responsibility of the customer.

Sales Tax